Our Refund Policy
Return & Refund Policy
At Faith, Can Apparel, we strive for your complete satisfaction. If you are not satisfied with your purchase, please review our policy below for detailed information.
Return Policy
- Return Window: You have 30 days from the date of receiving your item to request a return.
- Condition for Returns: Items must be in their original condition: unworn, unused, with tags, and in the original packaging. Depending on the situation this may differ but we require you to remain in consistent contact with us at info@faithcan.net or +15623568107
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Return Shipping Costs
- Return shipping costs are generally the responsibility of the customer, except for defective or incorrect items. This may change depending on the situation.
Refunds
- Refund Processing Time: Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 10 business days. Note that it may take additional time for your bank or credit card company to post the refund. If you don't receive this please contact us at info@faithcan.net or +15623568107 and we will be sure to take care of you the best we possible can.
Exceptions / Non-Returnable Items
- Sale items and gift cards cannot be returned. This may change depending on the situation and circumstances.
Return Process
- Contact Us: Reach out to us at info@faithcan.net or +1 (562) 356-8107 with your order details and reason for return.
- Receive Instructions: We will provide a return shipping label and instructions.
- Ship the Item: Package your item securely and ship it back as instructed. Items sent back without prior authorization will not be accepted.
Damages and Issues
- Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately at info@faithcan.net or +1 (562) 356-8107. We will assist you in getting a replacement or refund, subject to manufacturer approval.
European Union 14-Day Cooling-Off Period
- For orders shipped to the European Union, you have the right to cancel or return your order within 14 days. Items must be in their original condition with proof of purchase.
Contact Information
For any return or refund inquiries, please contact us at:
- Email: info@faithcan.net
- Phone: +1 (562) 356-8107
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Business Address: 222 W 6th St, Suite 400, San Pedro, CA 90731
(Please contact us before sending a return. Do not send to this address.)